Shipping Policy
We ship worldwide! Email us at office@MerchantofWine.com with your full address and what you intend to purchase for a quote.
HEAT SENSITIVITY
Before we ship your wine order, we manually check the weather in your area. At our sole discretion, if the weather appears to possibly cause harm to the wine, we will communicate to you the situation and possibly offer a 'Weather Waiver' if the weather conditions are not favorable for shipping.
"Approved to Ship ASAP" (shipping method displayed at checkout)
At our sole discretion, we ship weather permitting when this shipping method is selected at checkout. We will contact you via email to communicate shipping updates on your order. Our Weather Waiver may be required and offered to you via email should you wish to ship regardless of weather conditions. All orders up to $2,000 USD being shipped to California addresses pay $20 USD per case (1 case equals 12 bottles) for "Approved to Ship ASAP" shipping.
"Call to Schedule Shipping" (shipping method displayed at checkout)
Selecting "Call to Schedule Shipping" as your shipping method at checkout requires communication with our office to coordinate a mutually agreed upon shipping date for your order. At our sole discretion, any "Call to Schedule Shipping" order placed extending beyond reasonable timeframe where the customer has not contacted and/or coordinated a mutually agreed upon shipping date may incur storage charges. All orders up to $2,000 USD being shipped to California addresses pay $20 USD per case (1 case equals 12 bottles) for "Call to Schedule Shipping" shipping. Any shipping prices collected at the time your order was placed and accepted may be subject to additional shipping charges based on the actual ship date.
PROCESSING TIME
Orders received require “Processing Time” + Shipping (Transit) Time. Orders are typically processed Tuesday - Thursday. Packages containing alcohol, ship weather permitting.
If your order lands on a Friday, we typically ship your item out the following Tuesday. Orders placed on Tuesday before 12:00 pm PST will go out the same day depending on inventory location and weather permitting. We are closed on Monday, Saturday, Sunday, Holidays, Observance days - orders will not process/ ship on closed days.
Shipping/Delivery Date and Time are expected estimates and not guaranteed. Once the carrier has possession of the package, we have no control in the sorting, routing, timeline of when the package will be delivered. Please contact the carrier directly and reference your tracking number for the latest transit information on your package. Private local courier shipping/delivery times are dependent on the traffic conditions, etc.
What does "Weather Permitting" mean?
Wine is sensitive to extreme temperatures and may cause spoilage, this affects the enjoyment and our reputation. At our sole discretion, we only ship when we believe the weather will not harm the wine and package. On occasion, we may offer a 'Weather Waiver' agreement to those heat sensitive areas if you choose to ship regardless of weather.
FREE DELIVERY ON ORDERS $400 AND UP PROMOTIONAL OFFER:
To qualify for free delivery on orders $400 and up, the following must apply:
- $400 minimum purchase to qualify for free delivery
- 12 or fewer bottles in order ($400 per free case shipping)
- Order shipping address is located within the contiguous United States and only where legal
*Free Delivery restrictions apply; Minimum Purchase is before tax, shipping, fees, etc.; Offer only valid during promotional period; Bottle in 750 ml format unless otherwise specified. Offer not able to be combined with other discounts or promotional offers. Orders with more than 12 bottles will be subject to additional delivery charges.
LOS ANGELES *FREE DELIVERY PROMOTIONAL OFFER:
We deliver Tuesdays and Fridays in Los Angeles on a route from 11 am to 5 pm - no overnight - fresh from our warehouse that morning. In peak periods additional delivery days may be offered.
*To qualify for delivery on these days - orders must be $100 minimum (or a $20 delivery charge) and orders must be confirmed for delivery before 10am that day.
- Orders must be $100 minimum (or a $20 delivery charge) before tax.
- Orders must be confirmed for delivery before 10 am that day.
- Within 25 driving mile radius of 90012 to qualify for free delivery.
Rush deliveries can be made by having you order a UBER pick-up from our warehouse.
Questions: Office@merchantofwine.com or call 323-406-2016
DIRECT-TO-CONSUMER SHIPPING
We are located in California (CA) and ship to most states where shipment of alcohol is permitted from out of state, some states are DTC Prohibited (Alcoholic Beverage "Direct-To-Consumer" Prohibited States) and not alcohol shipment friendly due to your state's alcohol shipping regulations. Please check with your local authorities to comply with your state law regulations. **Regardless of your order being placed, the shipping cost is subject to change in this situation, depending on your shipping location. If we receive an order for a state that we do not ship to, you will be notified via email and offered an alternative option at our discretion or a refund will be issued. Out-of-State Shipping costs subject to change based on quantity of bottles ordered, shipping address, any specific modifications. We reserve the right to cancel any order that does not comply with shipping regulations or shipping costs have not been paid in full by the buyer.
DIRECT-TO-CONSUMER SHIPPING
Consists of the shipping charges, labor packaging, packaging materials, etc.
SHIPPING CHARGES
Based on shipment weight with its exterior and interior protective packaging materials, type of carrier, transit service selection, destination address and any additional special handling
RUSH ORDER, SPECIAL ORDER, LARGE VOLUME ORDERS
Please email us at: office@MerchantofWine.com for arrangements prior to placing your order. To avoid delays, do not place your order through our standard checkout process.
EXPRESS SHIPPING
We ship express during extreme weather conditions to preserve the integrity of the wine. The carrier selection is at the discretion of Merchant of Wine. Overnight Express shipping and any Express shipping services is not guaranteed during this worldwide pandemic nor during the holiday season.
EXCLUSIVE SHIPPING OPTION
Yes, we do offer exclusive services. Buyer/Private Client/Receiver has the option to go to extreme lengths to get a package successfully delivered at any time. Additional costs apply, via exclusive private courier dedicated to your priority package. Ground support, etc. is available to assist. Contact: Alice, alice@MerchantofWine.com for this service and immediate assistance.
Please be advised and prepared, extreme weather conditions and unpredictable issues with traffic in Los Angeles may unfortunately cause delivery delays. All/any shipping costs are related to private courier service including but not limited to the processing of your order from the office, to filling the order in the warehouse, packing materials such as tape, sticker labels, labels, ice packs, etc., boxes, recycled boxes, private courier labor, time, mileage, etc. No one particular item dictates the cost of local delivery, the service is inclusive of the above said items. There are no refunds/credit for any one particular missing item. We appreciate your business, understanding and supporting our team of staff members to keep the show going. Thank you so much, we couldn't do any of this without you.
CARRIER TYPE
is subject to our discretion. We reserve the right to select the carrier that best meets our criteria and experience. Certain non DTC states may require a third-party carrier, additional costs apply. Certain states are subject to alcohol shipping restrictions. Please inquire prior to purchase, email us at: office@Merchantofwine.com
DOOR-TO-DOOR LOCAL PRIVATE COURIER SERVICE
Door-To-Door Local Private courier service is weather permitting, scheduled date & time will be coordinated depending on availability in your area. The courier is unauthorized to leave any shipment/ package containing alcohol unattended for any reason, it is unlawful to leave any shipment/ packages containing alcohol at the door. Additional charges apply for any missed and/or reattempted delivery. We do not offer pick-ups for any package containing alcohol at this time.
SHIP TO ADDRESS CHANGE/ ADDRESS REROUTE
For your security and fraud prevention purposes, our policy does not allow us nor anyone to alter, change, or modify shipping addresses that have already been declared on your order. Packages held at the carrier facility are at your own risk and discretion. Any/all address rerouting is prohibited for security and fraud prevention purposes.Buyer/Receiver is responsible for any fees/charges associated with package(s) being held at a location including but not limited to the delivery address, carrier facility, any third party facility, freight forwarding facility, etc.
MISSED/ RE-ATTEMPTED DELIVERY/ RETURN SHIPMENT
We are not responsible for missed/ re-attempted delivery or returned shipments. Additional charges may be incurred by the carrier for missed/ attempted delivery, return shipments due to numerous delivery attempts. Carriers are not authorized to leave any shipments containing alcohol at your door for any reason. (Packages containing alcohol will not have any 'Door Tag' sign-off release authority).
Depending on the wine state of health, the package may be considered a loss and/or spoiled. Buyer/Private Client/Receiver is responsible for any charges related to reattempt delivery, return shipping, spoiled product, return shipping charges, etc. It is the receiver's responsibility to be available to sign for the package or make the necessary arrangements with the carrier to either pick-up the package or pay to reattempt a delivery.
Buyer/Private Client/Receiver is responsible for any return shipping charges for any reason. A investigation will be initiated to determine the cause of a Return of Package shipment. Based on a case-by-case scenario, a possible refund minus the original shipping charges and minus the 20% restocking fee may apply. Our in-house wine expert will initiate a examination on the wine state of health to determine what is refundable/non-refundable. Any return including but not limited to return package, refusal of package, undeliverable address will be subjected to a investigation/product validity and inspection, 20% restocking fee, any/all return shipping charges, any/all return fees. A refund of your order will be processed minus the original shipping rendered, minus the return shipping charges/fees will be incurred.
The Buyer/Private Client/Receiver has the option to pick-up their package from the carrier's facility to avoid further charges. Pick-up subject to service availability, contact the carrier direct for latest details. Additional charges apply any/all reattempt delivery charges and possible fees.
INCORRECT ADDRESS
Additional charges will apply to correct or for a solution for all/any incorrect address provided by the Buyer/Private Client/Receiver. Buyer/Private Client is responsible/liable for any/all Incorrect Address corrections made after shipment has been released into the carrier's possession. Address changes of any kind is not available once the package has been released to the carrier and in the carrier's possession.
SHIPMENT TO SAME/ OTHER CARRIER
Do not provide a carrier store/shop/shipping address. We do not ship to a carrier store/direct and final destination of a carrier facility/ access point such as but not limited to UPS Store, UPS Access Point, FedEx Store, USPS, etc. Certain carrier stores/facilities/access points etc. may refuse shipments of unknown name/origin/package containing alcohol and the liability attached to it. We may only ship to the Buyer/Private Client/Receiver credit card authorized shipping address or expressly written authorized address of a business or residence other than a carrier's store/facility/access point, carrier related establishments. Buyer/Private Client/Receiver may contact the carrier to determine if a pick-up/will-call option is available at the nearest station for your convenience. Carrier station for pick-up/will-call is at the carrier's discretion and out of our control, please contact the carrier for assistance.
WEATHER
Weather conditions may occur shipment delays during warmer or colder months. There is an option to purchase “Expedited Shipping” to try and avoid weather issues, however we do not guarantee the wines will arrive healthy and sound. We do not offer returns, refunds, exchanges, cancellations on wine spoilage. shipments in extreme weather. Wine shipments may be held at our discretion until weather permitting for transit.
SHIPPING INSURANCE
Shipping insurance is included on all orders and not optional.
PRE-ORDER SHIPMENTS
Pre-order shipments will be processed for transit once we have received, inspected and properly inventoried the wines into our system.
PERISHABLE GOODS
Wine, cheese, chocolate, edible/consumable items considered perishable items, it is crucial that the Buyer/Private Client/Receiver make every effort to receive their package during the initial delivery attempt. Any missed delivery could jeopardize the health and quality of the wine. Merchant of Wine is not responsible/liable for any missed deliveries, shipping issues, the wine state of health during transit and delivery is beyond our control.
Buyer/Private Client/Receiver assumes the risk of shipping perishable goods such as wine. If a package was damaged in transit from the carrier handling, the carrier may still attempt a delivery. It is the receiver's responsibility to note any damages with the carrier and officially listed on the shipment records prior to signing for the package for any reimbursement to be processed.
PRIVATE CLIENT
Shipping/delivery is responsible and liable for conveying the shipping/delivery policy and compliance herein to all/any participating guests in their private event experience. Private clients may request and authorize communication service between Merchant of Wine and their guests for shipping/delivery.
INTERNATIONAL PURCHASE AND SHIPPING
Yes, we sell and ship worldwide! Please email us at: office@MerchantofWine.com with our full address and your intended purchase for a proper estimated quote. To avoid delays, do not place your order through our standard checkout process. International buyers are responsible for all/ any customs, duties, taxes, tariffs, fees.
ORDER PROCESSING TIME
Our office processes your order by transmitting your information to the warehouse for pick and packing fulfillment, depending on the queue, order processing may take more than 24 hrs. Express shipping service is not express processing time. If you have selected an express shipping service, your order will be sent out express, your order will still be processed first come, first serve in the queue. If you need urgent order fulfillment, please contact us at office@MerchantofWine.com or call us at: (310) 451-7600 to speak with a Merchant of Wine representative.
SHIPPING TRANSIT TIME
By the carrier is defined as the time of travel between the package pick-up point to the delivery point. Merchant of Wine makes no guarantees on transit time, the carrier and its operations are beyond our control.
SPLIT SHIPMENTS
Additional costs apply for splitting orders, shipments, and/ or delivery. Subject to our discretion.
DROP-SHIP
Drop-ship are orders shipped directly to you from the manufacturer.
REMOTE/ BEYOND POINT ADDRESS
is defined by the carrier as a address that requires additional travel beyond the carrier/driver standard route.
NO SHIP ZONE
We do not ship to APO/ FPO or P.O. Boxes addresses, military bases, government facilities, schools, countries the carrier refuses to ship to or government preventing the carrier to ship to or any location refusing to accept packages containing alcohol. A refund will be issued minus the return shipping cost and 25% restocking fee.
