MERCHANT OF WINE SHIPPING POLICY
YES, we ship worldwide! Email us at office@MerchantofWine.com with your full address and what you intend to purchase for a quote!
Orders received require “Processing Time” + Shipping (Transit) Time. Orders are processed Tuesday - Thursday. Packages containing alcohol ship weather permitting. If your order lands on a Friday, we typically ship your item out the following Tuesday. Orders placed on Tuesday before 12:00 pm PST will go out the same day depending on inventory location and weather permitting. We are closed on Monday, Saturday, Sunday, Holidays, Observance days - orders will not process/ ship on closed days.
LOS ANGELES FREE DELIVERY PROMOTIONAL OFFER
To qualify for “Los Angeles FREE Delivery Promotion”, the following must apply:
- $50 Minimum Purchase and within 25 driving mile radius of 90012 to qualify for Free Delivery
*Free Delivery restrictions apply; Minimum Purchase is before tax, shipping, fees, etc.; Offer only valid during promotional period; Bottle in 750 ml format unless otherwise specified.
We are located in California (CA) and ship to most states where shipment of alcohol is permitted from out of state, some states are DTC Prohibited (Alcoholic Beverage "Direct-To-Consumer" Prohibited States) and not alcohol shipment friendly due to your state's alcohol shipping regulations. Please check with your local authorities to comply with your state law regulations. **Regardless of your order being placed, the shipping cost is subject to change in this situation, depending on your shipping location. If we receive an order for a state that we do not ship to, you will be notified via email and offered an alternative option at our discretion or a refund will be issued. Out-of-State Shipping costs subject to change based on quantity of bottles ordered, shipping address, any specific modifications. We reserve the right to cancel any order that does not comply with shipping regulations or shipping costs have not been paid in full by the buyer.
RUSH ORDER, SPECIAL ORDER, LARGE VOLUME ORDERS
Please email us at: office@MerchantofWine.com for arrangements prior to placing your order. To avoid delays, do not place your order through our standard checkout process.
Packages containing alcohol are shipped/ delivered through UPS, Door-To-Door Local Private Courier Service in the Los Angeles area, unless otherwise specified, or whichever is most economical and at our discretion. We reserve the right to select the most logical carrier based on your shipping address. Additional costs apply for specific carrier requests, no guarantees.
- UPS | www.UPS.com | 1-800-742-5877
DOOR-TO-DOOR LOCAL PRIVATE COURIER SERVICE
Door-To-Door Local Private courier service is weather permitting, scheduled date & time will be coordinated depending on availability in your area. The courier is unauthorized to leave any shipment/ package containing alcohol unattended for any reason, it is unlawful to leave any shipment/ packages containing alcohol at the door. Additional charges apply for any missed and/or reattempted delivery. We do not offer pick-ups for any package containing alcohol at this time.
ADULT SIGNATURE REQUIRED
By law, an adult 21-yrs of age and older with a valid government issued I.D. must be available at the shipping address to sign for any package containing alcohol. The carrier may not leave the package at the door or unattended for any reason, no exceptions. Please make the necessary arrangements for an adult to be available to sign by monitoring and tracking your package for the estimated delivery date and time. It is the buyer’s responsibility to provide written notification if an adult is not available to sign for your package at the shipping address you provided on your order.
SHIP TO ADDRESS CHANGE
For your security and fraud prevention purposes, our policy does not allow us nor anyone to alter, change, or modify shipping addresses that have already been declared on your order. Packages held at the carrier facility are at your own risk and discretion.
PACKAGE HOLD AT CARRIER FACILITY
No adult is available to sign for your package at the shipping address? Option: you may contact the carrier to have your package held at the carrier facility closest to you for pick-up. An adult 21-yrs of age and older with a valid government issued I.D. is required to be presented at the time of pick-up. We are not responsible for any temperature control issues, package handling within the carrier facility. Packages held at the carrier facility are at your own risk and discretion.
MISSED/ RE-ATTEMPTED DELIVERY/ RETURN SHIPMENT
We are not responsible for missed/ re-attempted delivery or returned shipments. Additional charges may be incurred by the carrier for missed/ attempted delivery, return shipments due to numerous delivery attempts. Carriers are not authorized to leave any shipments containing alcohol at your door for any reason. (Packages containing alcohol will not have any 'Door Tag' sign-off release authority).
Weather conditions may occur shipment delays during warmer or colder months. There is an option to purchase “Expedited Shipping” to try and avoid weather issues, however we do not guarantee the wines will arrive healthy and sound. We do not offer returns, refunds, exchanges, cancellations on wine spoilage. shipments in extreme weather. Wine shipments may be held at our discretion until weather permitting for transit.
Shipping insurance is included on all orders and not optional.
Pre-order shipments will be processed for transit once we have received, inspected and properly inventoried the wines into our system.
INTERNATIONAL PURCHASE AND SHIPPING
Yes, we sell and ship worldwide! Please email us at: office@MerchantofWine.com with our full address and your intended purchase for a proper estimated quote. To avoid delays, do not place your order through our standard checkout process. International buyers are responsible for all/ any customs, duties, taxes, tariffs, fees.
ORDER PROCESSING TIME
Our office processes your order by transmitting your information to the warehouse for pick and packing fulfillment, depending on the queue, order processing may take more than 24 hrs. Express shipping service is not express processing time. If you have selected an express shipping service, your order will be sent out express, your order will still be processed first come, first serve in the queue. If you need urgent order fulfillment, please contact us at office@MerchantofWine.com or call us at: (310) 451-7600 to speak with a Merchant of Wine representative.
SHIPPING TRANSIT TIME
Transit time is the duration of time from when the package is in the carrier's possession to being transported by carrier through its sorting facilities and to the final delivery destination. Transit time does not include order processing time, fulfillment time, packaging time.
Additional costs apply for splitting orders, shipments, and/ or delivery. Subject to our discretion.
Drop-ship are orders shipped directly to you from the manufacturer
NO SHIP ZONE
We do not ship to APO/ FPO or P.O. Boxes addresses, military bases, government facilities, schools, countries the carrier refuses to ship to or government preventing the carrier to ship to or any location refusing to accept packages containing alcohol. A refund will be issued minus the return shipping cost and 25% restocking fee.